Brand: Roventose™ | Legal Operator: Guangzhou Fusenlaiyi Sports Technology Co., Ltd. | Legal Representative: Wu Lina
Email: service@roventose.com | Business Address: Room 3A01, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou (C850)
Return Policy
Last updated: October 22, 2026
1. Our Return Commitment
Roventose™ aims to provide a clear and practical process for customers who need to return an eligible product. This Return Policy explains the return window, the information required for a request, product condition requirements, return-shipping responsibilities, and the handling of refunds.
Our legal operator is Guangzhou Fusenlaiyi Sports Technology Co., Ltd. Customers may contact service@roventose.com to request a return or ask questions about an existing request.
This policy is intended to make the process understandable before a customer sends an item back. It does not remove any mandatory consumer rights that may apply under the law governing the relevant order.
2. Return Window
Eligible products may be submitted for return within 30 calendar days after delivery.
The delivery date is used to determine the beginning of the return period. Customers should contact us within this period, even if they are still gathering photographs or other information needed to explain the issue.
If the delivery record is disputed, or if the parcel was marked as delivered but was not actually received, contact us so that the circumstances can be reviewed before the ordinary return process is applied.
A request submitted within the return window is subject to review, but we will not reject a valid request solely because the customer needs reasonable clarification about the process.
3. Eligibility for a Preference-Based Return
For a return based on a change of preference or a decision that the item is not suitable, the product should generally be:
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Unused and in its original condition.
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Accompanied by the original packaging where available.
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Complete with the components and accessories supplied with the item.
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Free from damage caused by use, improper handling, or installation.
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Identifiable through the order reference or other reasonable order information.
Customers should package the product carefully to reduce the risk of damage during return transportation.
If an item has been used, modified, damaged after delivery, or returned without components that were supplied with it, the request may require additional assessment. Any decision will take account of the circumstances and applicable consumer rights.
Where an item is clearly identified as subject to a specific return restriction before an order is submitted, that restriction may be considered to the extent permitted by applicable law. We will not invent a restriction after the order has been placed.
4. How to Request a Return
To start a return request, email service@roventose.com with the following information:
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Your order reference.
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The name or description of the product.
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The reason for the return.
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The delivery date, where known.
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Photographs or other relevant evidence if the item is damaged, defective, incorrect, or materially different from its description.
Our support team aims to review and respond to after-sales requests within 3 business days.
After reviewing the information, we will explain whether the request can proceed, whether additional information is needed, and how the item should be returned if approval is granted.
Please do not send an item back before receiving the return instructions. An unannounced return may be difficult to identify and could delay the review.
5. Return Destination
The correct return destination will be provided after the return request has been reviewed and approved.
The business address listed in this policy identifies the legal operator's registered business location. It should not automatically be treated as the warehouse or destination for returned products.
Customers should follow the specific return instructions provided by our support team. Sending an item to an unconfirmed location may result in delivery difficulties or delays in identifying the parcel.
6. Return Shipping Responsibilities
For a preference-based return, the customer is generally responsible for the cost of sending the product back.
If the product arrives damaged, defective, incorrect, or materially different from the product description, we will review the evidence and provide an appropriate return, replacement, or refund solution without additional return-shipping cost to the customer where applicable.
If the reason for the return is unclear or several issues are reported together, we may ask for further information to determine the appropriate arrangement.
Customers should retain the return tracking reference and any carrier documentation until the return has been acknowledged or the case has been concluded.
7. Damaged, Defective, or Incorrect Products
Please inspect the item reasonably soon after delivery. If you discover damage, a defect, an incorrect item, missing components, or a material discrepancy from the published description, contact us with your order reference and clear photographs.
We will review the reported condition and may ask for additional images or details needed to understand the issue. The review may consider the product description, the item received, and the information supplied by the customer.
Depending on the circumstances and applicable requirements, an appropriate resolution may include a replacement, return, refund, or another reasonable corrective arrangement.
Customers are not required to treat a material product discrepancy as an ordinary preference-based return. We will assess these cases separately.
8. Refund Handling
Once a return is received and assessed, we will communicate the outcome of the review.
For an approved refund, allow 7–10 business days after the refund is issued for the refunded amount to appear through the original transaction channel. The actual display period may vary according to the receiving institution or service involved.
This period begins when the refund is issued, not when the original return request is first submitted. A return request, return shipment, inspection, and refund issuance are separate stages.
If the refund has not appeared after the stated period, contact service@roventose.com with the order reference and the date of the refund confirmation. We will review the available records and advise you on the next step.
9. Returns That Arrive Late or Cannot Be Located
If a return parcel appears delayed, contact us with the carrier name and tracking reference. We will review the available information and explain what further details may be needed.
If a carrier record indicates that a returned item has arrived but the item cannot be identified, we may need time to reconcile the tracking information with the relevant return request. Customers should retain their dispatch documentation while the matter is being investigated.
Similarly, if an original parcel is marked as delivered but the customer reports that it has not arrived, contact us rather than assuming that the issue is automatically closed.
10. Exchanges and Replacement Requests
If you would prefer a different item or require a replacement for an incorrect or defective product, contact us and explain the requested outcome.
Availability and suitability depend on the circumstances and the products offered at the time. We will explain the available options rather than promise an exchange that cannot be fulfilled.
Where the reported issue concerns a damaged or incorrect product, the case will be reviewed under the appropriate corrective process.
11. Communication and Records
Please use service@roventose.com for formal return and refund requests. Retain relevant emails, order references, photographs, and return tracking details until the case has been resolved.
We aim to provide clear instructions and communicate any additional requirements without unnecessary repetition. If further investigation is needed, our team will explain why the review cannot yet be completed.
12. Policy Updates and Consumer Rights
We may update this policy when our procedures or applicable legal requirements change. The current published version should be reviewed before submitting a return request.
Nothing in this policy is intended to exclude rights that cannot lawfully be excluded or to prevent a customer from exercising a mandatory remedy available under applicable law.
13. Contact Information
Email: service@roventose.com
Legal Operator: Guangzhou Fusenlaiyi Sports Technology Co., Ltd.
Legal Representative: Wu Lina
Business Address: Room 3A01, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou (C850)