Brand: Roventose™ | Legal Operator: Guangzhou Fusenlaiyi Sports Technology Co., Ltd. | Legal Representative: Wu Lina
Email: service@roventose.com | Business Address: Room 3A01, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou (C850)
Shipping Policy
Last updated: October 22, 2026
1. Overview
This Shipping Policy explains how Roventose™ handles order preparation, dispatch, transportation estimates, shipping information, tracking, delivery problems, and customer inquiries.
Roventose™ is operated by Guangzhou Fusenlaiyi Sports Technology Co., Ltd. We aim to provide clear delivery information and practical assistance when a shipment does not proceed as expected.
The transportation estimate published in this policy is 3–7 days after dispatch. This is an estimated transit period, not a guarantee that every order will arrive within a fixed number of days from the moment it is submitted.
2. Order Preparation and Dispatch
We aim to prepare orders for dispatch promptly. The actual preparation period may vary depending on product availability, order verification, fulfillment arrangements, destination information, and other operational circumstances.
The 3–7 day transportation estimate begins after dispatch. It does not represent a separately guaranteed preparation period before the parcel leaves the fulfillment location.
Customers should ensure that the information supplied with their order is complete and accurate. If essential delivery details are missing or appear inconsistent, additional clarification may be needed before the shipment can proceed.
We do not promise dispatch from a particular local warehouse unless that information is expressly stated for the relevant item.
3. Estimated Transportation Time
The estimated transportation period is 3–7 days after dispatch.
This estimate describes the ordinary transportation stage and should be read together with any specific information provided for the relevant destination or product.
Actual delivery may be affected by:
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Carrier collection and sorting schedules.
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The destination and accessibility of the delivery address.
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Severe weather or other transportation disruptions.
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Customs procedures or border processing where applicable.
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Public holidays and local delivery restrictions.
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Incorrect or incomplete address information.
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Unexpected operational delays within the delivery network.
These factors may cause a parcel to arrive outside the estimated period. If a shipment appears unusually delayed, customers should contact us so that the available information can be reviewed.
4. Shipping Charges
Any applicable shipping charges should be disclosed in the order summary before the order is submitted.
The amount, if any, may depend on the destination, the shipping arrangement, or the delivery option offered for the order. Customers should review the shipping information displayed for their specific destination rather than assume that every destination has identical arrangements.
Our published website information and the actual order summary should be consistent. If a shipping charge appears unclear or inconsistent, contact service@roventose.com before proceeding.
We do not advertise a universal free-shipping threshold or fixed shipping fee unless that offer is actually available and clearly displayed.
5. Fulfillment Location
Orders may be assigned to an appropriate fulfillment location according to product availability and destination requirements.
The fulfillment location may vary. Unless a specific origin is expressly stated for an item, customers should not assume that all products are dispatched from one particular city, country, or local warehouse.
This approach is intended to avoid creating an inaccurate expectation about the origin of a parcel. The relevant shipment information should be used to follow the actual dispatch and transportation process.
6. Tracking Information
When tracking information is available, it will be provided through the applicable shipping notification or order communication.
Customers can use the tracking reference to review the carrier's latest recorded information. Tracking events may not appear immediately after dispatch because carrier systems can require time to register a parcel or update its progress.
A temporary lack of updates does not necessarily mean that a parcel has been lost. If the tracking record remains unavailable, appears inconsistent, or does not progress as expected, contact our support team with the order reference.
7. Address Accuracy
Customers should check the delivery address carefully before submitting an order. An incomplete street address, missing unit number, incorrect postal code, or inaccurate contact detail may interfere with delivery.
If you discover an address error, contact service@roventose.com as soon as possible. We will review whether a correction is still possible under the circumstances.
We cannot guarantee that an address can be changed after dispatch or after a carrier has begun its delivery process. If the carrier requires additional information, we may ask you to provide it promptly.
8. Delayed Shipments
If a shipment has not arrived within the expected transportation period, email us with your order reference and tracking details.
Our team will review the information available and advise you on the next step. Depending on the circumstances, further investigation may require carrier updates, delivery records, or confirmation of the destination details.
We aim to handle after-sales requests within 3 business days. This is the target for reviewing and responding to the request, not a guarantee that a carrier investigation will be completed within the same period.
9. Parcels Marked as Delivered
If tracking indicates that a parcel has been delivered but you cannot locate it, please contact us rather than assuming the matter is closed.
You may wish to check the delivery location, any designated safe place, and whether another authorized recipient accepted the parcel. These checks can help clarify the situation, but they do not replace our review of your inquiry.
Send the tracking reference and explain why you believe the parcel has not been received. We will assess the available records and provide further guidance.
A delivered tracking status alone does not automatically prevent a customer from reporting a missing parcel.
10. Lost or Damaged Shipments
If a parcel appears to be lost or arrives with visible damage, contact service@roventose.com with the order reference, tracking details, and relevant photographs where available.
For damaged goods, photographs of the item and packaging may help establish the condition in which the product arrived. For a missing parcel, the tracking history and delivery details may help identify the appropriate investigation.
We will review the circumstances and explain an appropriate next step. Where the issue concerns a damaged, defective, incorrect, or materially different product, the Return Policy applies to the relevant corrective options.
11. Multiple Parcels
Depending on fulfillment arrangements, items associated with one order may not always move through the delivery network together. If separate tracking information is provided, each parcel should be followed using its corresponding reference.
If one part of an order arrives while another remains outstanding, contact us with the order reference and details of the missing item. We will review the available shipment information and explain the next step.
We will not assume that every item has been received merely because one parcel has arrived.
12. Returns and Refunds During Delivery Issues
If a shipment problem leads to a return or refund request, the relevant case will be assessed under the applicable policy.
Eligible products may be submitted for return within 30 days after delivery. Approved refunds should generally appear within 7–10 business days after issuance.
These timeframes refer to different stages and should not be treated as a single delivery or resolution deadline. A parcel investigation may require additional information before a final decision can be made.
13. Customer Support
For shipping questions, delayed parcels, address concerns, or tracking problems, contact:
Email: service@roventose.com
Customer Service Phone: +86 17261422149
Customer Service Hours: 8:00 AM–10:00 PM
Please provide your order reference and a clear explanation of the issue. We aim to review and respond to after-sales requests within three business days.
14. Policy Consistency
This Shipping Policy should be read alongside the FAQ, Return Policy, Terms and Conditions, and Terms of Use. The same transportation estimate and after-sales periods should be reflected wherever they are described.
We may revise this policy to reflect operational changes or applicable legal requirements. The version published on the website should be consulted for the current arrangements.