Brand: Roventose™ | Legal Operator: Guangzhou Fusenlaiyi Sports Technology Co., Ltd. | Legal Representative: Wu Lina
Email: service@roventose.com | Business Address: Room 3A01, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou (C850)
Terms and Conditions
Last updated: October 22, 2026
1. Introduction and Agreement
These Terms and Conditions govern access to and use of the Roventose™ website and the general conditions applicable to orders submitted through it.
Roventose™ is operated by Guangzhou Fusenlaiyi Sports Technology Co., Ltd., whose legal representative is Wu Lina.
By accessing the website, browsing its content, or submitting an order, you agree to use the website in accordance with these terms and the policies applicable to your activity. If you do not agree with these terms, you should discontinue use of the website.
Nothing in these terms is intended to exclude a right that cannot lawfully be excluded under applicable consumer protection law.
2. Business Identity
The Roventose™ brand is used by Guangzhou Fusenlaiyi Sports Technology Co., Ltd. as the operator of this website.
Our official customer support email is service@roventose.com. Our business address is Room 3A01, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou (C850).
Customers may use the Contact Us page for questions concerning the legal business identity, product information, website operation, or an existing order.
3. Website Information
We aim to present website content in a clear and accurate manner. Product descriptions, photographs, specifications, and other materials are provided to help customers understand the items listed.
Although we take reasonable care when preparing website information, errors, omissions, display differences, or outdated information may occasionally occur. If we identify a material error, we may correct the relevant information and explain its implications where appropriate.
Customers should review the specific product description and available specifications rather than rely solely on general promotional wording or photographs.
4. Product Characteristics
Decorative wind chimes and balcony ornaments may differ in materials, dimensions, construction, appearance, and intended placement.
A photograph may not communicate every detail of an item's scale or surface. Screen settings, lighting, and photographic conditions may also affect the way colors appear.
Customers are responsible for reviewing the available product information and considering whether an item is suitable for their intended location. If a material characteristic is unclear, contact service@roventose.com before submitting an order.
We do not make unsupported claims concerning product origin, manufacturing history, durability, weather resistance, or other characteristics that have not been verified for the specific item.
5. Orders and Order Information
Customers should provide accurate and complete information when submitting an order. This includes the information necessary to identify the selected product and arrange delivery.
An order may require review where information is incomplete, inconsistent, or otherwise requires clarification. If an issue affects the fulfillment process, we may contact the customer for additional information.
Customers should retain their order reference and relevant correspondence. These details help identify the correct order when requesting assistance or reporting a problem.
6. Product Availability
Product availability may change as inventory and fulfillment arrangements change. The appearance of a product on the website does not establish that every item will remain available indefinitely.
If a product becomes unavailable or an order cannot reasonably proceed as described, we will communicate the relevant information and explain the available next steps.
We aim to avoid presenting an unavailable item as though its availability were assured.
7. Shipping and Delivery
Roventose™ aims to prepare orders for dispatch promptly. The estimated transportation period is 3–7 days after dispatch.
This is an estimated transit period, not a guarantee of delivery within a fixed number of days from order submission. Actual delivery may be affected by destination conditions, carrier operations, weather, customs procedures where applicable, and other unexpected circumstances.
Applicable shipping charges should be disclosed in the order summary before the order is submitted. Customers should review the Shipping Policy for tracking, delayed shipments, missing parcels, address concerns, and related procedures.
8. Returns and Refunds
Eligible products may be submitted for return within 30 days after delivery, subject to the Return Policy.
Customers must contact service@roventose.com before returning an item and follow the instructions supplied after review and approval. The registered business address is not automatically the return destination.
For an approved refund, allow 7–10 business days after issuance for the refunded amount to appear. The actual period may vary according to the receiving institution or service.
We aim to review and respond to after-sales requests within 3 business days. This is a support-handling target rather than a guarantee that every investigation or corrective action will be completed within that period.
9. Customer Responsibilities
When using the website, customers agree not to:
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Provide information that they know is materially false or misleading.
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Interfere with website operation or security.
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Attempt unauthorized access to restricted systems or records.
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Upload or transmit malicious code.
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Use website content in a way that infringes another party's rights.
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Misuse customer support channels to harass, threaten, or unlawfully target others.
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Use the website for unlawful activity.
These restrictions are intended to protect the integrity of the website and the rights of its users.
10. Intellectual Property
Unless otherwise stated, website text, brand elements, graphics, page layouts, and original visual materials are owned by or used under authorization by the relevant rights holder.
The Roventose™ name and related brand elements must not be reproduced or used in a manner that suggests an unauthorized affiliation or endorsement.
Customers may access website content for ordinary personal browsing and product evaluation. Reproduction, commercial redistribution, or modification of protected material requires appropriate authorization unless permitted by law.
11. External Links and Services
The website may contain links to third-party websites or services. These destinations may operate independently and may apply their own terms and privacy practices.
We do not control every aspect of an external service. Customers should review the applicable information before using a third-party destination.
The inclusion of an external link does not, by itself, establish that we endorse every statement, service, or practice of the external provider.
12. Website Availability
We aim to keep the website accessible and functional. However, temporary interruptions may occur because of maintenance, technical failures, security measures, or circumstances outside our reasonable control.
We may update, modify, or temporarily restrict a website feature where reasonably necessary to maintain security, correct an error, or improve functionality.
We will not represent temporary or unplanned availability as a guaranteed uninterrupted service.
13. Limitation of Responsibility
To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including third-party network interruptions or unforeseen carrier disruptions.
This clause does not remove responsibilities that applicable law requires us to retain, nor does it eliminate a customer's mandatory rights concerning defective goods, misleading information, or other protected consumer interests.
Any assessment of responsibility must consider the relevant facts, the nature of the issue, and applicable legal requirements.
14. Changes to These Terms
We may revise these Terms and Conditions to reflect changes in website operation, products, business procedures, or legal obligations.
The updated version will be published on this page with a revised date where appropriate. Changes will not be used to remove rights that applicable law requires us to preserve.
Customers should consult the current version when returning to the website or reviewing a new order.
15. Governing Law and Disputes
These terms are subject to applicable law. Nothing in this section is intended to override mandatory consumer protections that apply to a customer or order.
If a concern arises, customers are encouraged to contact service@roventose.com first and explain the issue clearly. We aim to review the matter and identify a practical resolution where possible.
Where a dispute cannot be resolved through customer support, the applicable legal procedures and consumer rights remain available.
16. Contact Information
For questions about these terms or the operation of the website, contact:
Legal Operator: Guangzhou Fusenlaiyi Sports Technology Co., Ltd.
Legal Representative: Wu Lina
Email: service@roventose.com
Business Address: Room 3A01, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou (C850)